Cancellations and rescheduling less than 12 hours before the scheduled appointment will incur a cancellation fee of 100% of the appointment cost. 
Less than 12 hours notice prevents the time slot from being accessed by another client and thus the business from income gain.
Please contact Pure Body Therapies directly with your circumstances on: 07827062080

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Cancellations taking place more than 12 hours before the scheduled appointment for all prepaid appointments will only be refunded the balance of the payment minus processing fees. These charges are directly from the credit / debit card company processing your payment at the time of your booking and are equal to 2.1% of the transaction amount + £ 0.20, for PayPal it's 2.9% + £ 0.30.
This policy exists to prevent Pure Body Therapies from incurring the expenses when a client have changed their mind and allows to break even with no profit to Pure whatsoever. 
All refunds are arranged by Pure within 12 hrs from the moment of cancellation. Please allow 3 - 5 working days for the refund to appear on your original bank account that you used to make the purchase.

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No-Shows will incur a cancellation fee of 100% of the appointment cost.

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​Repeated cancellations or multiple rescheduling either more or less than 12 hours prior to the appointment may result in being refused future service.

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Sessions of customers who are running late will be shortened accordingly to the amount of their lateness unless the therapist can accommodate full time treatment which will depend on their rota on the specific day. No partial refund will be offered for shorter sessions as it is customer's responsibility to be punctual and Pure Body Therapies cannot incur any expenses in such cases. 

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Customers who are running late more than 20 mins may be refused the service booked with no option to extend, reschedule or refund if they don't notify Pure Body Therapies by phone about their lateness before their session starts . This policy prevents blocking the business form running efficient services.

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Once particular type and duration of the service chosen is booked and prepaid, it can be changed to cheaper option and / or shortened upon client's request at any time, however no partial refund will be offered.  

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Pure Body Therapies reserves the right to refuse to offer a treatment or end any treatment at any time whenever any of our staff members feels threatened and/or disrespected by a customer's language and/or behaviour and no refund will be offered.

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